Voice Customer Service Executive

Gratitude Inc

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1 day ago

Voice Customer Service Executive

0-1 Year(s)

50 - 60 Thousand p.m

Pune

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Job Description

Key Skills

Listening Multitasking Strong Communication Skills (Verbal and Written)) Problem-Solving Skills Adaptability

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Job Title: Voice Customer Service Executive (International Process)

Location: Pune / Mumbai
Experience: Minimum 6 months (International Voice Process preferred)
CTC: Up to ₹7 LPA

Role Overview

TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. This opportunity is ideal for candidates with prior experience in international customer service environments and strong communication skills.

Eligibility Criteria

Minimum 6 months of experience in customer service (International Voice preferred)
Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
Graduate or Undergraduate (preferred)
Strong English communication skills with a neutral accent
Good computer proficiency (Windows, data entry, etc.)
Flexible to work in a 24x7 environment (US/UK/AU shifts)

Key Responsibilities

Handle customer interactions via calls with professionalism
Manage service activation and issue resolution
Maintain accurate records of customer interactions and transactions
Coordinate with internal and external teams for quick resolution
Process customer requests (orders, billing, provisioning, etc.)
Schedule appointments and dispatch equipment when required
Ensure compliance with company policies and timelines
Escalate issues appropriately when needed
Maintain data privacy and security standards
Meet defined performance and quality metrics

Required Skills

Excellent verbal and written communication
Strong listening and customer-handling skills
Analytical thinking and problem-solving ability
Ability to multitask and work in a fast-paced environment
Adaptability and resilience

Relocation Note

Candidates who are not currently based in Pune or Mumbai should be open to relocating.

Application Process

Please fill out the below questionnaire form to proceed with your application:
https://myglit.com/lateral/cref/e4f7feaec0

Important Note

Filling out this form is mandatory for further processing of your application. Only shortlisted candidates will be contacted.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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