Work Force Management

Gratitude Inc

533 Views

19 hours ago

2-4 Year(s)

₹ 3 - ₹ 5 Thousand p.a

Mumbai

Job Description

Key Skills

WFM planner BPO industry

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Education - HSC or a graduate

Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan

· Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence

· Delivers skilling plans by site that are needed to ensure service coverage

· Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations

· Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan

· Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions

· Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage

· Delivers site and profile level holiday scheduling plans

· Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality

Role

Team Leader -(Technical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Sylvia Okoye

Recruiter - Gratitude Inc

NA, nigeria

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