Genpact Malaysia Sdn. Bhd. banner
MyGlit Jobs |  Jobs |   Hiring For Customer Service Indonesian Speaker in Kuala Lumpur in Mumbai & Delhi

Hiring For Customer Service Indonesian Speaker in Kuala Lumpur

Genpact Malaysia Sdn. Bhd.
2785 Views
2 months ago

Hiring For Customer Service Indonesian Speaker in Kuala Lumpur

1-15 Year(s)
20 - 80 Thousand p.m
Kuala Lumpur (Kuala Lumpur)
Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer Acquisition

241 candidate(s) have already applied for this Job. Apply now

Hiring For Customer Service Indonesian Speaker in Kuala Lumpur





  • Responsibilities



    • Responsible for the operational tasks of Claims area:



    o Call handling



    o Channel handling



    o Customer enquiries



    o Sales support



    o New business



    o Policy issuance



    o Payment processing



    o Policy amendments Refunds



    o Renewals



    o Cancellations



    o Complaint handling



    o Customer surveys (NPS)



    o Sanctions screening



    o Fraud management



    o Resource demand planning



    o Training



    • Implement improvements to current processes



    • Ensure efficient customer service processes



    Qualifications



    Minimum qualifications



    • Graduation (any stream)



    • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset



    • Bias for action (focus on results and use of intelligent risk taking)



    • Team Alignment (team player; supports and respects others)



    Preferred qualifications



    • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)



    • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)



    • Good communication skills, ability to cooperate with external and internal customers



    • Problem solving and decision-making ability



    • Ability to work with various IT applications



    • Customer service orientation



    • Ability to work effectively under pressure



    • Knowledge of MS Office



Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Hiring For Customer Service Indonesian Speaker in Kuala Lumpur in Mumbai & Delhi

Saurabh Karangutkar

Recruiter - Genpact Malaysia Sdn. Bhd.

NA, india

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

0 - 1 Year(s)

Hindi

2 - 3 Thousand p.m

Pulau Pinang, Malaysia

7 - 10 Year(s)

Adaptable Team Leading Proficient in English

Confidential

Pulau Pinang, Malaysia

2 - 3 Year(s)

AbInitio Customer service advisor customer success

Confidential

Kuala Lumpur, Malaysia

1 - 3 Year(s)

Sales Call Centre skills Cold Calling

4 - 6 Thousand p.m

Kuala Lumpur, Malaysia

1 - 2 Year(s)

Telesales

3 - 4 Thousand p.m

Pulau Pinang, Malaysia

1 - 3 Year(s)

Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

60 - 90 Thousand p.m

Bombuflat, Malaysia

1 - 4 Year(s)

Call Center Taiwanese

5 - 6 Thousand p.m

Pulau Pinang, Malaysia

3 - 5 Year(s)

Mandarin Proficient in the Mandarin language Have experience at least 2 years in inbound calls exclusive to Mandarin customers

Confidential

Kuala Lumpur, Malaysia

0 - 1 Year(s)

Customer Relations Customer Service Customer service advisor

3 - 4 Thousand p.m

Pulau Pinang, Malaysia

1 - 15 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

20 - 80 Thousand p.m

Kuala Lumpur, Malaysia