Associate - Japanese Speaker JLPTN1/N2 for TOP Company

Gratitude Inc

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17 hours ago

1-2 Year(s)

Job Description

Key Skills

Customer Service MS Office Advanced Proficiency

1 candidate(s) have already applied for this Job. Apply now

Associate (JL 2A)

1-2 yrs Experience Customer Service

For Local Malaysian only with Japanese Language certification JLPTN1 /N2

Open for buy out

Hybrid- 3days in the office, 2days WFH

Skill set Required

Understanding of digital marketing, SEM tools and CRM concepts is an added advantage

•   Able to complete tasks with limited supervision

•   Analytical and logical reasoning skills

•   Attention to detail

•   Email etiquettes   •   Setup campaign, test, execute and optimize

•   Monitor data quality and bring any issues to the campaign manager for resolution

•   Collect data associated with campaign customer interactions

•   Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

Area of Responsibility

•   Setup campaign, test, execute and optimize

•   Monitor data quality and bring any issues to the campaign manager for resolution

•   Collect data associated with campaign customer interactions

•   Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

Role

Japanese Language Expert

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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