Bordereaux Processing
Gratitude IncBordereaux Processing
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Designation: Lead Associate
Requirement: 2 nos
*Candidate must have general insurance experience*
"Minimum Experience: 6 to 12 months*
Salary from RM 3,000 - RM 6,000
Education must be a Graduate from any discipline.
Location : Kuala Lumpur, Malaysia
New Job Description
• Act as Subject Matter Expert for all Bordereaux processed by team
• Responsible for bridging knowledge gaps of processing teams
• Custodian of all work instructions
• Primary responsibility to share process updates/changes
• Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
• Conduct knowledge tests and refreshers to bridge knowledge gaps – identified through onshore feedback, Quality & Training teams
• Act as the first point of contact for the processing team for query resolution- first pass review before queries sent onshore
• Graduate (any stream) with overall 4 -6 years of Insurance experience
• Understanding of broker value chain
• At least 2 years of Lloyd’s and London Market experience
• Lloyd’s and London Market certifications will be an added advantage
• Good verbal & written English & Mandarin communication Skills
• Customer service & problem-solving mindset
• Attention to detail
• Teamwork
• Ability to handle pressure and adaptable to change
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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