Chat Support Agent
Gratitude IncChat Support Agent
Job Description
Key Skills
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Chat Support Agent
Key Responsibilities:
- Chat support agents may focus on resolving customer concerns solely through instant messaging.
- Provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
- Responding to every customer query, making sure customers feel valued, and following up with customers’ post-chat.
- Carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process.
Essential Skills, Knowledge, and Experience:
- SPM or above
- 0-3 of experience
Role
Customer Retention Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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