Chat Support - Mandarin / English / Bahasa Malay

Gratitude Inc

1623 Views

11 hours ago

0-2 Year(s)

RM 2 - RM 3 Thousand p.m

Selangor

Quick Apply Apply

Job Description

Key Skills

Customer Service Bahasa Mandarin International Call Centre inbound calls BPO Call center Call centre voice Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Fluent both Cantonese and English

171 candidate(s) have already applied for this Job. Apply now

Position Summary:

A Customer Service Associate’s role is to handle all incoming inquiries on Lazada products,

technologies, programs, policies and services. They are able to handle inquiries via all media

channels both inbound, chat and email tickets.

Duties and Responsibilities:

 Open and maintain customer accounts by recording account information

 Resolve product or service problems by clarifying the customer's complaint; determining the

cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution

 information and analyzing customer needs

 Contribute to team effort by accomplishing related results as needed

 Manage large amounts of incoming Calls / Chats

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships of trust through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Handle complaints, provide appropriate solutions and alternatives within the time limits and

follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Resolve customer complaints via phone, email, mail or social media

 Greet customers warmly and ascertain problem or reason for calling

 Act as the company gatekeeper

 Suggest solutions when a product malfunction

 Attempt to persuade customer to reconsider cancellation

 Inform customer of deals and promotions

 Sell products and services

 Work with customer service manager to ensure proper customer service is being delivered

 Close out or open call records

 Compile reports on overall customer satisfaction

 Read from scripts

 Handle changes in policies or renewals

 Resolve customer complaints via phone, email, mail or social media

"Fresh/Experienced

Customer Service Experience (Calls, emails, and chat)

Can speak English/Bahasa Malay/Mandarin

immediate joiner"

Shift : 8AM-5PM 3PM-12AM

Salary : RM 2600 basic + RM 300 - RM 500 KPI allowance

January 15th 2024

Location: Cyberjaya

we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Objectives of this role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs, with a goal of total satisfaction

Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

Meet customer-service department sales targets, generating leads when opportunities arise

Follow company guidelines and procedures for communications with minimal supervision

Recommend improvements to company processes for efficiency

Responsibilities

Build expert, dynamic knowledge of the company’s products and services

Conduct research with available resources to satisfy customer inquiries

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell

Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

High school diploma or equivalent

Successful experience in a corporate environment

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peter Agaba

Recruiter - Gratitude Inc

NA, nigeria

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Kuala Lumpur, Malaysia

Details