Chat Support native Vietnamese +English
Gratitude IncChat Support native Vietnamese +English
Job Description
Key Skills
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Chat Support - Native Vietnamese + Eng*
*Headcount: 40*
DOJ: 20th March, 2024
Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience
Working Hour: 24*7 Rotational
Location: KL Sentral, Malaysia
Salary: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200
*Job Summary:*
• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Role
Chat Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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