Chat Support Specialist Jobs in Alabang, Muntinlupa City

Gratitude Inc

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19 hours ago

0-2 Year(s)

Bombuflat

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Job Description

Key Skills

Problem Solving Chat Support customer support

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Chat Support Specialist Jobs in Alabang, Muntinlupa City

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

Position Overview:

As a Chat Support Specialist, you will be the front-line representative of our company, providing outstanding customer service through chat channels. Your communication skills, problem-solving abilities, and dedication to customer satisfaction will be key to our success.

Key Responsibilities:

Engage with customers via chat to address inquiries, resolve issues, and provide information about our products/services.

Maintain a positive and professional attitude while delivering exceptional support.

Ensure accurate documentation of customer interactions and feedback for continuous improvement.

Collaborate with team members to enhance the customer experience and find creative solutions to customer concerns.

Uphold the company's commitment to excellence in customer support.

Qualifications:

Previous experience in customer support or related fields is a plus.

Work experience is not required

Excellent written communication skills.

Strong problem-solving abilities and a customer-focused mindset.

Proficiency in typing and familiarity with chat support software.

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Note: Only qualified applicants will be reached out by our recruitment team

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.