CLIENT SERVICE ASSOCIATE
Gratitude IncCLIENT SERVICE ASSOCIATE
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
URGENT HIRING FOR CLIENT SERVICE ASSOCIATE
DUTIES AND RESPONSIBILITIES:
*Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
*Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
*Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
*Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
*Ensure all SLAs are met accordingly.
*Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
*Provide a high level of professionalism and competent customer service.
*Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
*Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Qualifications:
*Bachelor’s degree in any field
*Minimum 1 year of experience in customer service, outbound calls, emails, and live chats.
*Can work on a rotational shift and on a weekend.
* Knowledge in social media platforms.
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Technical Support- Mandarin Speakers with Amazing Salary
Gratitude Inc1 - 15 Year(s)
RM 4 - RM 7 Thousand p.m
Kuala Lumpur, Malaysia
1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Selangor, Malaysia
1 - 3 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia
2 - 5 Year(s)
RM 12 - RM 13 Thousand p.m
Selangor, Malaysia
Hiring For Bahasa Customer Service in Kuala Kurau
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Perak, Malaysia
4 - 6 Year(s)
Confidential
Kuala Lumpur, Malaysia
Customer service Advisor Japanese Speaker
Gratitude Inc1 - 2 Year(s)
RM 5 - RM 10 Thousand p.a
Petaling Jaya, Malaysia
Customer Service Vietnamese Jobs in Johor Bahru
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
ON Hold Trust And Safety Analyst
Gratitude Inc2 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
Risk Operation specialist
Gratitude Inc1 - 3 Year(s)
RM 3 - RM 4 Thousand p.m
Selangor, Malaysia