Content Moderation Specialist - Mandarin + English
Gratitude IncContent Moderation Specialist - Mandarin + English
Job Description
Key Skills
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Job Details
• Job Title: Content Moderation Specialist
• Location: One Precinct, Bayan Baru Pulau Pinang
• Shift: 5 working days (Rotational Shift)
• Salary Range: MYR 2700 – MYR 3200
• Languages: English and Mandarin
• Intakes: August 2023 (16th, 21st, 28th, 31st)*
Overview
Ecommerce’s Governance and Experience is a global team responsible for
ensuring our marketplace is safe and trustworthy for not only our users but
also sellers and creators. We value user satisfaction and work on policies,
rules, and systems to ensure quality.
Responsibilities
• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Conduct basic data analysis and deliver defined process report.
• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
• Collaborate with other functions of the E-commerce business unit to complete the designated work to meet the team’s goal
Qualifications
• Excellent written and verbal communication skills in English and Mandarin.
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
• Flexible for shifting schedule and changes along with it
• Compliance or moderation operations experience is preferred - Strong analytical and research skills.
• Ability to work in a fast and evolving environment with detail-oriented focus.
• Able to work in Rotational Shift and Rotational Off days.
Role
Mandarin Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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