CSR - Mandarin Speakers for Penang Malaysia
Gratitude IncCSR - Mandarin Speakers for Penang Malaysia
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are: -
1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
• Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write in Mandarin
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Sales Engineer
Gratitude Inc2 - 4 Year(s)
RM 3 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Vietnamese Customer Service in Temerloh
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Pahang, Malaysia
Looking for Mandarin speaking Content Moderator
Gratitude Inc0 - 3 Year(s)
RM 18 - RM 25 Thousand p.m
Penang, Malaysia
Hiring For Japanese Customer Service in Setapak
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Account Payable Analyst
Gratitude Inc2 - 3 Year(s)
RM 12 - RM 13 Thousand p.m
Selangor, Malaysia
Associate – Interpretation Support (Mandarin/Cantonese)
Gratitude Inc0 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
1 - 2 Year(s)
RM 8 - RM 9 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive (Bahasa Melayu, English)
Gratitude Inc1 - 2 Year(s)
RM 2 - RM 3 Thousand p.m
Johor, Malaysia
Tech Support-English + Mandarin
Gratitude Inc0 - 2 Year(s)
RM 2 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
I AM HIRING FOR TEAM LEADER-MANDARIN
Gratitude Inc2 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia