Customer Care Coordinator (Customer Management) Jobs in Kuala Lumpur
Gratitude IncCustomer Care Coordinator (Customer Management) Jobs in Kuala Lumpur
Job Description
Key Skills
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Customer Care Coordinator (Customer Management) Jobs in Kuala Lumpur
Job Description
-
KEY RESPONSIBILITES:
Customer Management (Order Fulfilment)
- Manage customer order processing from order receipt until order delivered/invoicing as per customer requirement and in accordance with company policy.
- Manage all customer enquiry/communication professionally & diligently.
- Manage customer return cargo.
- Manage customer order pricing accuracy according to internal policy.
- Manage warranty order.
- Co-ordinate new customer creation process before order processing.
-
Logistics & Shipping
- Track and manage outbound shipment and local custom clearance activities for export.
- Liaise with appointed forwarder/transporter, 3PL warehouse and customer on outbound shipment arrangement.
- Prepare and ensure outbound shipping document accuracy.
-
Warehousing & inventories management
- Manage 3PL warehouse to ensure stock accuracy and service level are maintain.
- Manage inventory and document movement.
-
Provide support in office administration
Report preparation
- End month closing, open order report etc.
-
Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:
-
3 to 5 years experience in the relevant field.
- Familiar with customs procedure for import and export activities.
- Good SAP system knowledge/experience.
- Good communication skill to communicate with customer/vendor.
- Experience in Supply Chain activities.
- Professional approach and interaction.
- Verify forwarder Invoice for payment processing (Concur).
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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