Customer Care Executives (Mandarin or Cantonese Speakers)
Gratitude IncCustomer Care Executives (Mandarin or Cantonese Speakers)
Job Description
Key Skills
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Contractual Role
Location: Petaling Jaya
Salary: RM3200-RM4000
5 days rotational shift: Mon-Fri 8:30am-7pm, Sat 9am-1pm.
Educational Qualification: SPM and above
Experience: Minimum of 1 year of customer service experience.
Responsibility:
- First-level phone, email, and fax support for customers with corporate/consumer products (Inbound & Outbound Calls)
- Assist Service Mailbox inquiries and replies
- Remain polite, patient, and courteous with customers throughout the service
- Handle Product, Sales & Promotion inquiries on printers, cameras, scanners, projectors, and other products
- Administrative task; Any assignment as assigned by the immediate superior or HOD
- Provide accurate and understandable information to all customers and support partners
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction
Role
Customer Service Executive -Chat
Timings
Day Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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