Customer Service Advisor - Gaming (Mandarin/Native Thai/Vietnamese/Korean)

Gratitude Inc

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12 hours ago

1-2 Year(s)

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Job Description

Key Skills

Call Center

150 candidate(s) have already applied for this Job. Apply now

key skills: gaming

Location: Kuala Lumpur

2 years in CS experience

(email support) + Gaming level in Genshin Impact/Honkai Stair Rail.

(the candidate need to play one of Hoyoverse game)

The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the

Internet depending upon client requirements. This position provides customer service support and

resolution of routine problems regarding client's product or services. It is for China and Taiwan market.

Essential Functions/Core Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

• Track, document and retrieve information in call tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources or

more senior staff.

Candidate Profile

• High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally in Mandarin

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently.

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and

professional tone and manner.

• Ability to rotate shifts, as needed.

• Based on location and/or program, additional experience/skills may be required

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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