Customer Service Advisor-Japanese Speaker

Gratitude Inc

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1 month ago

Customer Service Advisor-Japanese Speaker

0-5 Year(s)

8 - 10 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Communication Computer Software Customer Service Japanese language native japanese

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Title - Customer Service Advisor- Japanese Speaker

Location - Kuala Lumpur, Malaysia.

Job Summary

This is a customer support project for a world-famous subscription-based official video delivery service.The job is to support customers with inquiries on how to join and cancel their subscriptions,Troubleshooting streaming device problems (login, streaming, password settings, email settings, viewing issues, etc.)

Chat will be handled 60% by voice, 40% by email, all in Japanese, while reports to the manager will be done in English.

More than 90% of the work will be done in Japanese, but procedures and manuals related to joining the company will be in English, and communication with non-Japanese-speaking supervisors will be in English. Training will be conducted in English by a Japanese trainer, but questions may be asked in Japanese. (The standard is about 600 on the Toeic.)

N.B: If you speak a little English but are not confident, you can apply as long as you are willing to take on the challenge of conversational English first!

Working hours

8 hours between 8:00 and 20:00, with 1 hour break in-between Example: 8:00 to 17:00 (early shift) or 11:00 to 20:00 (late shift), and 2 days off per week (not necessarily Saturdays and Sundays, it depends on the shift)

In principle, shift schedules are determined by the management team and worked accordingly (approx. 50:50 for the early and late shifts).

Requirements.

1. No experience in the industry is required.

2. Native Japanese Speaker under 60 years old.

3. High school graduate with at least 5 years of work experience, college or vocational school with at least 2 years of work experience, and fresh university graduates can apply.

4. English skills ; At least equivalent to daily English conversation level.

5. Positive attitude and can-do attitude.

6. Good listener, positive language skills, and good communication skills.

7. Experience with Windows OS, Microsoft Excel, Word, Google Docs, etc.

Salary

Basic salary: RM7,800 (negotiable up to RM8,600. However, final decision will be based on experience and skill).

Housing allowance: RM200

KPI: RM866.67

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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