Customer service Associate ( Native Japanese ) for a Top BPO.

Gratitude Inc

996 Views

19 hours ago

1-2 Year(s)

Kuala Lumpur

Job Description

Key Skills

Customer Service customer support

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Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional

addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a

critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new

challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.

What will you do

 Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues,

content & basic site and application navigation.

 Provide account and application support to our viewers, specifically with regards to software functionality &

troubleshooting of system configurations and network settings.

 Give accurate and real-time responses to viewer inquiries.

What To Bring

 Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.

 Excellent in typing, phone, and computer navigation skills.

 Good comprehension and documentation skills.

 Ability to navigate the Internet, email, and Instant Messenger.

 Familiarity with digital streaming services and devices.

 Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the

needs of our viewers or our team.

 Communicate effectively and professionally with others, from viewers to fellow advocates.

 Strong time management skills to ensure productivity in alignment with department standards.

 Value accountability across the board and take ownership of issues from start to finish.

 Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open

holidays) with 24 hour support.

 Must have access to dependable transportation.

 High school diploma, plus one or more years of experience in customer service.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Simran Chadha

Recruiter - Gratitude Inc

NA, malaysia

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