Customer Service Executive

Gratitude Inc

546 Views

1 week ago

Customer Service Executive

0-3 Year(s)

3 - 4 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

Customer Service Must be fluent in speaking both Mandarin and English Fluent both Cantonese and English Proficient in English b2 English Excellent verbal and written English communication skills

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Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong

Work shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)

Working days: 6

Location: Johor Bahru (Onsite)

Shuttle service provided: Yes

Salary: 3,200 MYR Basic + 1,000 MYR Allowance

Qualifications: 18 years old, completed with SPM, UEC, and IGCSE certificates.

Language Proficiency: Traditional Mandarin, Cantonese & English

Job Description:

-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficient in computer typing skills

-Ability to handle multiple tasks in a fast-paced environment.

-Good computer literacy

Interview Mode: Walk in (Virtual interview is acceptable for Outstation candidates)

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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