Customer Service Executive (English & Bahasa)

Gratitude Inc

264 Views

15 hours ago

2-3 Year(s)

Job Description

Key Skills

Customer Service Bahasa english Chat Support social media marketing Social media skills

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a Customer Service Executive who can speak both Bahasa and English for our BPO Partner company in Malaysia, located in Malaysia.

Position: Customer Service Executive

Location: Kuala Lumpur, Malaysia

Headcount - Ongoing walk-in-interviews.

Salary:- RM 2,100 - 2,400

Handle all social media interactions including:

Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.

Engaging customers on our social media properties (contests, content, etc) to drive positive feedback

Social media monitoring around brand sentiment and reputation

Moderate the content and engage the members on our community forum.

Pick up trending issues and report them expeditiously to the team leader.

Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.

Help with ad-hoc projects and tasks (social media & customer care related)

Edit, proofread, and distribute content in a multi-channel environment

Qualifications:

Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

Capable of handling 2 to 3 concurrent chats when doing support.

Understanding Social Media Marketing is a plus point.

Ability to work independently and with initiative.

Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.

Ability to work rotating shifts (including weekends and public holidays)

How this career will benefit the candidates:

Career Path: The candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.

iSTAR – System for Appraisal & Rewards – The STAR training is to help the employees to identify their weaknesses and to develop future leaders for the company.

English Training – Provides English training to employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

To apply, please submit your updated resume on this post or email your resume to isay@gratitudephilippines.com

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted, ensure to install the app mentioned.

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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