Customer Service Executive - English & Bahasa

Gratitude Inc

1602 Views

14 hours ago

1-4 Year(s)

Kuala Lumpur (Bandar Sri Damansara, Bandar Tun Razak, Bangsar, Bukit Damansara, Bukit Jalil)

Job Description

Key Skills

Customer Service

6 candidate(s) have already applied for this Job. Apply now

Handle all social media interactions including:

o Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.

o Engaging customer on our social media properties (contests, content, etc) to drive positive feedback

o Social media monitoring around brand sentiment and reputation

• Moderate the content and engage the members on our community forum.

• Pick up trending issues and report them expeditiously to the team leader.

• Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.

• Help with ad-hoc projects and tasks (social media & customer care related)

• Edit, proofread, and distribute content in a multi-channel environment

Requirement:

Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

2. Capable of handling 2 to 3 concurrent chat when doing support.

3. Understanding of Social Media Marketing is a plus point.

4. Ability to work independently and with initiative.

5. Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.

6. Ability to work rotating shifts (including weekends and public holidays)

RM 2100-2800

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

Other

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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