Customer Service Executive English+Bahasa

Gratitude Inc

770 Views

19 hours ago

1-2 Year(s)

RM 5 - RM 10 Thousand p.a

Job Description

Key Skills

Customer Service

2 candidate(s) have already applied for this Job. Apply now

Position Summary:

A Customer Service Associate’s role is to handle all incoming inquiries on Lazada products,

technologies, programs, policies and services. They are able to handle inquiries via all media

channels both inbound, chat and email tickets.

Duties and Responsibilities:

 Open and maintain customer accounts by recording account information

 Resolve product or service problems by clarifying the customer’s complaint; determining the

cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution

 information and analyzing customer needs

 Contribute to team effort by accomplishing related results as needed

 Manage large amounts of incoming Calls / Chats

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships of trust through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Handle complaints, provide appropriate solutions and alternatives within the time limits and

follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Resolve customer complaints via phone, email, mail or social media

 Greet customers warmly and ascertain problem or reason for calling

 Act as the company gatekeeper

 Suggest solutions when a product malfunction

 Attempt to persuade customer to reconsider cancellation

 Inform customer of deals and promotions

 Sell products and services

 Work with customer service manager to ensure proper customer service is being delivered

 Close out or open call records

 Compile reports on overall customer satisfaction

 Read from scripts

 Handle changes in policies or renewals

 Resolve customer complaints via phone, email, mail or social media

Language: Bahasa Malay

Location: Cyberjaya, Malaysia.

Salary: RM 2025

Shift: Rotational Shift

Head Counts: 10

*Start Date: 30th January 2023.

Experience: 6 months Customer Service experience

Education: SPM and Above

Malaysians only

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

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Farial Haque

Recruiter - Gratitude Inc

NA, bangladesh

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