Manage all inbound contacts—calls, live chat, and email—covering general enquiries, complaints, comments, feedback, and any other product-related issues.
Exceed customer expectations with accurate information and genuine service.
Collaborate with your team to hit KPI targets and meet service level agreements (SLA).
Use strong computer and typing skills to navigate systems quickly and accurately.
Juggle multiple tasks smoothly in a lively, high-volume environment.
What You’ll Bring
At least 18 years old with SPM, UEC, or IGCSE certification.
Fluent in Traditional Mandarin and English—both spoken and written.
A natural at connecting with people, staying patient, and solving problems.
Comfortable with a 24/7 rotational shift pattern, including weekends and public holidays.
Good computer literacy and the ability to type efficiently.
Why Join Us
Competitive monthly package: RM 3,000 basic + RM 1,000 allowance.
Free shuttle service in Johor Bahru to simplify your commute.
A supportive team environment where your voice and ideas matter.
Hands-on experience with a dynamic, tech-driven e-hailing brand.
How to Apply
Walk in for an interview—virtual interviews are happily arranged if you’re applying from outstation. Bring along your relevant certificates and a can-do attitude. Join us and help drive great experiences, one conversation at a time.
