Customer Service Executive (Mandarin Speaker
Gratitude IncCustomer Service Executive (Mandarin Speaker
Job Description
Key Skills
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Job Title:
Customer Service Executive (Mandarin Speaker)
Project: Content Moderation
Location: Johor Bahru (JB)
Contract Type: 12 Months (Renewable Based on Performance)
Key Responsibilities:
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Review and moderate online content (text, images, videos) to ensure compliance with platform guidelines.
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Identify and report inappropriate or harmful content.
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Respond to customer inquiries through chat and/or email professionally.
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Ensure accuracy and attention to detail in all interactions.
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Maintain performance based on KPI targets.
Requirements:
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Minimum Age: 18 years old
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Education: Completed SPM, UEC, or IGCSE certification
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Languages: Must be fluent in Mandarin (reading, writing, typing) and English
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Nationality: Open to all nationalities
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Computer Literacy: Basic computer knowledge and internet navigation skills
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Personality: Detail-oriented, emotionally resilient, and able to handle stressful/sensitive content
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
Fresher / Trainee
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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