Customer Service Executive - Taiwanese Speaking Jobs in Malaysia

Gratitude Inc

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1 month ago

Customer Service Executive - Taiwanese Speaking Jobs in Malaysia

1-15 Year(s)

6 - 8 Thousand p.m

Job Description

Key Skills

Customer Service Japanese language Mandarin Taiwanese

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Job Scope:

Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

Review Product related moderation from seller and creator to ensure they are within the guidelines

Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.

Review contents within agreed latency SLA and standards of quality

Label Videos, Store Content and Text contents as per policy guidelines.

Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.

Ensure adherence is met on all basic product related training and clear the exams

Read, review, respond, and document user reports, reviews, and support tickets

Perform reviews and research to provide excellent policy support

Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

Requirements:

Preferable 6 months of related working experience

Fluency in English and Taiwanese languages

Flexible for shifting schedule and changes along with it

TP needs Taiwanese CDDs (good in English) to work in Penang. Salary 7k-8k RM Housing allowance 600 Visa, Flight and Hotel accommodation will be shouldered by TP.. make sure cdds are willing to start ASAP. . Thank you!!

You can also Whatsapp us at +601123062671 for more Details

Role

Associate/Senior Associate -(NonTechnical)

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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