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Customer Service (Malaysia market) - 9 Dec - 25 HC

Gratitude Inc
227 Views
3 weeks ago

Customer Service (Malaysia market) - 9 Dec - 25 HC

0-1 Year(s)
Johor (Iskandar Puteri)
Johor (Iskandar Puteri)

Job Description

Key Skills

Customer Service

1 candidate(s) have already applied for this Job. Apply now

Job Description: Customer Service Executive (E-Hailing & Deliveries Service)



Position: Customer Service Executive

Location: Johor Bahru, Malaysia

Project: E-Hailing & Deliveries Service Malaysia Market

Date of Joining: 9 Dec 24

Headcount: 25

Nationality: Malaysian ONLY



Key Responsibilities

Customer Interaction: Handle all inbound calls, live chat, and emails related to customer general inquiries, complaints, feedback, and other issues regarding the company’s products.

Customer Satisfaction: Provide accurate information and exceed customer expectations in terms of service quality.

Team Collaboration: Work closely with your team to meet required Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Computer Literacy: Utilize customer service software and systems to log and manage customer interactions effectively.



Required Qualifications:

Minimum 18 years old.

Completed SPM, UEC, or IGCSE certificates.

Fluent in Bahasa Melayu and English (spoken and written).



Working Hours:

Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.

Working Days: 6 days per week.



Compensation and Benefits:

Basic Salary: RM 1900

Night Shift Allowance: RM 300

KPI Bonus: RM 400 (based on performance)

Overtime: Paid if required



Leave Entitlement:

Annual Leave: 12 Days

Medical Leave: 14 Days

Additional leave details will be shared during the onboarding process.



Training:

Duration: 1 month



Shuttle Bus Service:

Free shuttle bus service is provided for employees residing in the following areas:

Tampoi

Skudai

Taman U

Bukit Indah

Gelang Patah

City Square

Larkin

Mutiara Rini

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service (Malaysia market) - 9 Dec - 25 HC in Mumbai & Delhi

Shahirah Haleel

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NA, malaysia

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