Customer Service Professional - Telco (Local Mandarin/Global English - India)

Gratitude Inc

1883 Views

22 hours ago

1-12 Year(s)

RM 3 - RM 4 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Call Center Customer Relations Customer Service Electronics, It and Telecomms Mobile Communications telecom BSS Customer Management Communication Skills business communication Call Centre skills Customer Care BPO Call center Call centre voice good communication skills Telecom, customer support telecom oss BPO call centre Excellent Communication goodcommunicationskills

8 candidate(s) have already applied for this Job. Apply now

Customer Service Professional - Telco (Local Mandarin/Global English - India)

Job Opportunities:

1. Customer Experience Professional (Local Mandarin)

- Location: Kuala Lumpur

- Start Date: February 11, 2024

- Salary: Basic - 4000MYR + Housing allowance 200MYR + KPI allowance up to 300MYR + Night shift allowance up to 320MYR

- Responsibilities: Deliver exceptional customer service, understand customer needs, improve customer experience, ensure customer satisfaction, collaborate with cross-functional teams.

- **Requirements:** 1 year Telco Customer Service experience, excellent communication skills, problem-solving abilities, familiarity with customer experience tools.

2. Customer Experience Professional (Global English - India)

- Location: Kuala Lumpur

- Start Date: February 11, 2024

- Salary: Basic - 4000MYR + Housing allowance 200MYR + KPI allowance up to 300MYR + Night shift allowance up to 320MYR

- Responsibilities: Deliver exceptional customer service, understand customer needs, improve customer experience, ensure customer satisfaction, collaborate with cross-functional teams.

- Requirements: 1 year Telco Customer Service experience, excellent communication skills, problem-solving abilities, familiarity with customer experience tools.

Additional Benefits for Indian Candidates:

- Relocation flights will be paid by the company

- No charges involved in the relocation process

- Must have a valid passport (14 months and beyond)

- Immediate joiners preferred

How to Apply:

Send your application to daniel.mwai@gratitudeindia.com.

*Note: The positions are open only for Indian and Mandarin-speaking candidates. Apply only if you meet the job JD.

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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