Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
15 candidate(s) have already applied for this Job. Apply now
Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have urgent hiring for a Customer Service Representative who can speak Cantonese and Mandarin. This is for our partner BPO company located in Kuala Lumpur.
12 Months Contract
Mandarin & Cantonese speaker
Location: KL Sentral
9 am - 6 pm (Office Hours)
5 Days Work with 2 Days Off
Off-Day - Rotation
Salary: RM3,000 - RM3,500
Qualifications:
- Ability to converse & write fluently in English, Bahasa Malaysia, Mandarin & Cantonese. Preferably Mandarin & Cantonese speakers.
- SPM/Diploma/Degree in any field
- Fresh graduates are encouraged to apply.
- A minimum of 1-year experience in a related area is preferable
- Good verbal communication skills, telephone etiquette along with active listening skills
- Customer-centric mindset
- Ability to multi-task, set priorities and manage time effectively
- Resilient and highly adaptable to the dynamic working environment
- Must be able to work closely within the team and at the same time able to work independently with minimal supervision
- Willing to work any 5 days rotational with office hours. (9 am to 6 pm)
JOB DESCRIPTION:
- Providing first-level support via phone inquiries whilst meeting service level and turnaround standards.
- Identify customers’ needs, clarify inquiries/complaints, and resolve issues in a prompt and professional manner.
- Coordinate with internal departments and escalate the unresolved issues to the second-level support team and ensure all cases are followed through closure.
- Engage and go the extra mile to satisfy customers’ needs and build customer loyalty.
- Maintain records of all conversations in the call center database in a comprehensive manner for use in analysis and reporting.
- Undertake any other duties as and when assigned by the Management.
Further details will be discussed once invited for an interview.
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com.
Our recruitment team will reach out to you via WhatsApp/Viber/ direct call once shortlisted.
Role
Any Other
Timings
Rotational Shifts (Contract To Hire)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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