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CUSTOMER SERVICE REPRESENTATIVE
Job Description
Key Skills
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Job Overview: As a Customer Service Representative for our airline, you will be responsible for delivering unparalleled service to our Japanese and English-speaking passengers. This role requires prior experience in customer service within the airline industry, coupled with fluency in both Japanese and English languages.
Responsibilities:
- Provide excellent customer service to Japanese and English-speaking passengers through various channels, including phone, email, and chat.
- Utilize your airline industry experience to address inquiries related to reservations, flight information, baggage, and other travel-related matters.
- Assist passengers with changes to bookings, cancellations, and other service-related requests.
- Resolve customer issues and complaints promptly and professionally.
- Collaborate with internal departments to ensure a seamless and efficient customer experience.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on airline policies, procedures, and industry developments.
Qualifications:
- Diploma or above in any discipline.
- Fluency in both Japanese and English, with excellent verbal and written communication skills in both languages.
- Prior experience in customer service within the airline industry is mandatory.
- Strong interpersonal skills with the ability to work collaboratively in a team.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using airline reservation systems and customer service software.
- A positive attitude and a commitment to delivering top-notch customer service.
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
![](https://myglit.com/images/job_details/image 14.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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