Customer service representative -Bahasa up to 2500RM
Gratitude IncCustomer service representative -Bahasa up to 2500RM
Job Description
Key Skills
219 candidate(s) have already applied for this Job. Apply now
we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Objectives of this role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Responsibilities
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications
- High school diploma or equivalent
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
Preferred skills and qualifications
- Experience in sales
- Experience in a call-center environment
- Proven track record of meeting or exceeding sales quotas
Salary up to 3000Rm
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Native Japanese Speakers for Pharmaceutical project
Gratitude Inc1 - 4 Year(s)
Confidential
Kuala Lumpur, Malaysia
Hiring For Bahasa Customer Service in Kota
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Negeri Sembilan, Malaysia
Healthcare Interpretation Support
Gratitude Inc1 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Johor, Malaysia
Customer service representative
Gratitude Inc0 - 2 Year(s)
RM 3 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
Team Leader Jobs in Johor Bahru
Gratitude Inc2 - 15 Year(s)
RM 6 - RM 12 Thousand p.m
Johor, Malaysia
Team Leader - Japanese Speaking
Gratitude Inc2 - 11 Year(s)
Confidential
Kuala Lumpur, Malaysia
Native japanese for food delivery project(WFH)
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Accounts Payable Analyst (Japanese Speaking)
Gratitude Inc2 - 4 Year(s)
RM 10 - RM 14 Thousand p.m
Selangor, Malaysia
Associate Customer Support
Gratitude Inc1 - 2 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
1 - 2 Year(s)
Confidential
Pulau Pinang, Malaysia