Customer Service Representative - Mandarin

Gratitude Inc

376 Views

3 months ago

Customer Service Representative - Mandarin

1-2 Year(s)

Kuala Lumpur

Job Description

Key Skills

Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

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A leading BPO is hiring for Mandarin Speakers - Customer Service Representatives to join their team in George town, Penang.

Budget - RM 2,800 - RM3,300

Shifts - Rotational

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 6 months work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation.

• Customer Results/Solutions focussed.

• Customer Expectations Management.

• Active Listening Skills.

• Ability to handle queries and objections in a professional manner.

• Passionate about communication and interacting with people is key to success in this role.

• Able to receive continuous feedback and work in a fast-paced working environment.

• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.

• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

• Good reasoning and analytical skills.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Note - Must be able to speak, read and write in Mandarin

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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