Customer Service Specialist Jobs in George Town
Gratitude IncCustomer Service Specialist Jobs in George Town
Job Description
Key Skills
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Customer Service Specialist Jobs in George Town
Job Responsibilities
· Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
· Evaluate daily performance to refine service plans and deliver valuable services to customers.
· Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
· Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
· Advise customers and assist in resolving other issues.
Job Requirements
· Proficient in English and Mandarin to facilitate effective communication with both the China team and clients.
· Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
· Basic Microsoft Excel skills.
· Basic financial knowledge is a plus.
· Willingness to work rotating shifts as the platform operates 24 hours every day.
Additional Info
· Contract Period: 1 year (renewable)
· Monthly remuneration: Up to RM7,000 (Basis Salary + Incentive + Overtime Payment)
· Work Location (KL): Menara Keck Seng (Near Monorail/MRT Bukit Bintang)
· Work Location (PG): Lebuh Bishop
· Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am
· Off Days: 2 days per week
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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