Customer Service Specialist Jobs in Petaling Jaya
Gratitude IncCustomer Service Specialist Jobs in Petaling Jaya
Job Description
Key Skills
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Customer Service Specialist Jobs in Petaling Jaya
JOB RESPONSIBILITIES
· Assist customers with their challenges and needs
· Respond to customers inquiries promptly and effectively
· Escalating customer concerns to relevant departments for resolution
SKILLS and REQUIREMENTS
· Customer service orientation, with a focus on providing excellent service
· Experience in a Customer Service Centre is an added advantage
· Ability to multitask and thrive in a fast-paced environment
· Strong problem-solving aptitude
· Attention to detail and committed to delivering high-quality work
· Knowledge of fundamental internet concepts and candidates with IT Background are encouraged to apply
· Candidates fluent in English and Mandarin are preferred as the role involves interacting with English and Mandarin speaking clients and suppliers
BENEFITS
Confirmed employees shall be entitled to the following:
· EPF/SOSCO Contributed by employer once you start working
· Group Medical Insurance
· Medical Entitlement (Pre-set Amount)
· Dental Entitlement (Pre-set Amount)
· Optical Entitlement (Pre-set Amount)
· Travelling Allowance (Pre-set Amount)
· Meal Allowance (Pre-set Amount)
· Apple Products (Company Phone and Laptop)
· Annual Leaves
· Monthly Birthday Party
· We offer attractive salary that commensurate with work experience
· We provide opportunities for career advancement within the company
· Office location is next to 1Utama MRT station
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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