Customer Service Specialist - Mandarin/ Korean/Japanese Speaker
Gratitude IncCustomer Service Specialist - Mandarin/ Korean/Japanese Speaker
Job Description
Key Skills
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DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as
required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the
processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
Role
Customer Success Specialist
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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