![Gratitude Inc banner](https://media.myglit.com/storage/app/public/company/banner/banner1709040208.jpeg)
Customer Service Specialist - Vietnamese Speaker in Agoda
Job Description
Key Skills
84 candidate(s) have already applied for this Job. Apply now
Job Scope:
-
Fast-paced environment
-
Great learning opportunities
-
Provide a 5-day working week
It's Great if you have:
English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
What you'll Need to Succeed:
MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese Immaculate telephone manners and communication skills. Excellent listening skills, critical-thinker with attention to detail. Minimum typing speed of 35 words per minute. Willing to work on rotating shifts including weekends and public holidays Ability to work in both a team environment and autonomously. Demonstrate high degree of integrity and confidentiality Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
- Accountable for meeting individual (KPIs) and team goals
- Handle ad-hoc task assigned by Team Manager
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Job Description
Get to Know our Team:
Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
The Opportunity:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
*** This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
In this Role, you'll get to:
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat) Understand and deliver business strategies and improve customer services through the execution of self-service
You can also Whatsapp us at +601123062671 for more Details
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
![](https://myglit.com/images/job_details/image 14.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
![MyGlit Jobs | Jobs | Customer service Advisor -Native Thai/Native Vietnamese in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Customer service Advisor -Native Thai/Native Vietnamese
Gratitude Inc2 - 10 Year(s)
2 - 4 Thousand p.m
Kuala Lumpur, Malaysia
1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Business Development representative in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Business Development representative
Gratitude Inc4 - 10 Year(s)
6 - 7 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Korean Speaker Jobs in Penang- Top BPO in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Korean Speaker Jobs in Penang- Top BPO
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/genpact1709279656.png)
Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
20 - 80 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Quality Analyst Native Japanese in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Quality Analyst Native Japanese
Gratitude Inc3 - 5 Year(s)
9 - 14 Thousand p.m
Pulau Pinang, Malaysia
1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Hiring For Vietnamese Accountant in Kuala Lumpur in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/genpact1709279656.png)
Hiring For Vietnamese Accountant in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
10 - 50 Thousand p.m
Kuala Lumpur, Malaysia
0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia