Customer Service Telco
Gratitude IncCustomer Service Telco
Job Description
Key Skills
11 candidate(s) have already applied for this Job. Apply now
Local malaysian MANDARIN speaker with Telco Exp of 1 yr in Customer Service in TELCO PROJECTS
Salary : Basic : 4000MYR + Housing allowance 200MYR + KPI allowance max up to 300MYR + Night shift allowance max up to 320MYR
Job requirement/Skill
• Education: A diploma holder or higher is preferred.
• Minimum of 1 year relevance working experience in a voice channel in customer service
• Communication skills: Excellent verbal and written communication skills are essential for a customer
service representative.
• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
• Time management skills: Strong time management skills are important to manage multiple customer
inquiries simultaneously and meet customer service targets.
• Availability: Customer service representatives are often required to work flexible schedules, including
evenings, weekends, and holidays.
• Sales skills: some customer service representatives may be required to upsell or cross-sell products
and services.
• Experience in telco industry and serving Singapore market will be an added advantage.
Responsibilities
Your main duties will include:
• Providing exceptional customer service by addressing their inquiries, complaints, and feedback with
empathy, patience, and professionalism.
• Understanding customer needs and providing tailored solutions to their problems.
• Improving customer experience by identifying pain points and developing strategies to address them so as to achieve customer’s satisfaction and loyalty.
• Collaborating with other teams, such as marketing, sales and product development, to ensure that our customers have a seamless experience across all touchpoints.
Benefits
• A competitive salary with performance-related pay and early morning shift allowance
• A bright, modern, and exciting place to work with excellent facilities.
• Great work culture and supportive colleagues
• Career growth opportunities
• Annual reward and recognition events
• Medical benefits
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Hiring For Team Lead - Gaming Platform in Kuala Lumpur
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service native Japanese
Gratitude Inc1 - 7 Year(s)
RM 7 - RM 10 Thousand p.m
Kuala Lumpur, Malaysia
Tech Support-English + Mandarin
Gratitude Inc0 - 2 Year(s)
RM 2 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
2 - 3 Year(s)
RM 5 - RM 7 Thousand p.m
Putrajaya, Malaysia
Operations Manager - Native Japanese
Gratitude Inc3 - 4 Year(s)
Confidential
Kuala Lumpur, Malaysia
Client Service Executive (CANTONESE)
Gratitude Inc0 - 2 Year(s)
RM 5 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
1 - 15 Year(s)
RM 5 - RM 12 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Mandarin Customer Service in Yong Peng
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Johor, Malaysia
1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Selangor, Malaysia
Cloud security Manager ( Native japanese )
Gratitude Inc1 - 4 Year(s)
Confidential
Pulau Pinang, Malaysia