Customer Service Telco Local mandarin/Global English (India/Filipino)
Gratitude IncCustomer Service Telco Local mandarin/Global English (India/Filipino)
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
Minimum requirement:
• Education: A diploma holder or higher is preferred.
• Minimum of 1 year relevance working experience in a voice channel in customer service
• Communication skills: Excellent verbal and written communication skills are essential for a customer
service representative.
• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
• Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
• Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
• Sales skills: so some customer service representatives may be required to upsell or cross-sell products and services.
• Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
• Experience in telco industry and serving Singapore market will be an added advantage.
What’s on offer:
• A competitive salary with performance-related pay and early morning shift allowance
• A bright, modern, and exciting place to work with excellent facilities.
• Great work culture and supportive colleagues
• Career growth opportunities
• Annual reward and recognition events
• Medical benefits
Role
Customer Service Trainer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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