Customer Service Travel
Gratitude IncCustomer Service Travel
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
HIRING FOR A MULTINALTIONAL COMPANY!!!
Role:Customer Service Travel
Location:Kuala Lumpur
Salary:RM 8000-9000
language: Korean
Education:Highschool
Requirements
• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Making outbound calls to the hotel in urgent cases
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
• High school in any discipline with 0 - 1 year customer service experience
• Excellent command over Excellent communication skills and strong command over the local
language/ language off support in the region
• Excellent Customer Service Skills.
For Easy apply use the link: https://www.myglit.com/lateral/cref/27431c2853
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Tech Lead – SQL
Gratitude Inc0 - 2 Year(s)
RM 6 - RM 7 Thousand p.m
Kuala Lumpur, Malaysia
Korean Customer Service Advisor
Gratitude Inc1 - 3 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Teammate- Non-Voice (Bilingual) - Gaming Campaign
Gratitude Inc1 - 2 Year(s)
RM 10 - RM 15 Thousand p.a
Kuala Lumpur, Malaysia
Customer Service Specialist
Gratitude Inc3 - 5 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Selangor, Malaysia
Client Service Associate - Vietnamese
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Customer service representative
Gratitude Inc0 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Teammate- Voice and Email (Monolingual Mandarin)
Gratitude Inc0 - 1 Year(s)
RM 20 - RM 30 Thousand p.m
damansara Uptown, Malaysia
Penetration Tester
Gratitude Inc3 - 5 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Customer Service Associate
Gratitude Inc0 - 1 Year(s)
RM 5 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
Tech Lead - SQL
Gratitude Inc1 - 10 Year(s)
Confidential
Kuala Lumpur, Malaysia