Customer Specialist

Gratitude Inc

1568 Views

12 hours ago

Customer Specialist

1-2 Year(s)

RM 2 - RM 3 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Communication Customer Service Customer Management Customer oriented Customer Engagement Customer Care

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The Customer Service Specialist interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer.

Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

Maintain basic knowledge of client products and/or services.

Prepare complete and accurate work including appropriately notating accounts as required.

Participate in activities designed to improve customer satisfaction and business performance.

Offer additional products and/or services.

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Requirements

Completed with (SPM or SPTM with at least B grade or Diploma and above)

Minimum 1-year experience in Customer Service

Proficiency in English

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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