Customer Success Specialist
Gratitude IncCustomer Success Specialist
Job Description
Key Skills
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Position: Customer Success Specialist
Employment Type: Full Time
Location: Bangkok
Salary : 62K THB
Shift: Mon- Fri 7am - 4pm
Responsibilities:
Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
Requirements:
Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operation role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Computer operations
Preferred Qualifications:
Inbound calls, email and chat support experience as an advantage.
Have exceptional grammar typing accuracy skills – experience with business communication
Patience when handling tough cases
Flexible in shifting schedule
Mode of Application:
Interested and qualified candidates should send their CV to: sabiodun@fmragency.com using the job title as subject of the mail
Role
Customer Service Executive -Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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