Customer Success Specialist
Gratitude IncCustomer Success Specialist
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Are you a master of customer satisfaction, ready to turn each interaction into a success story? Join us as a Customer Success Specialist, where you'll be the bridge between our fantastic products and delighted customers. Whether it's via email, chat, phone, or other channels yet to be revealed, you'll ensure a seamless experience, leaving a lasting positive impression.
Responsibilities:
- Communication Maestro: Handle customer inquiries with a perfect blend of professionalism and a human touch across all communication channels.
- Product Prodigy: Demonstrate a deep understanding of our products, brand, and industry, transforming customer queries into opportunities to create brand advocates.
- Target Thriller: Meet and exceed targets and requirements set by both the client and management, ensuring excellence in customer satisfaction.
- Knowledge Navigator: Stay well-informed with the latest product and company updates shared by the client and management team.
- Extra Mile Explorer: Take the extra mile to engage with consumers, turning routine interactions into memorable experiences.
Location Details:
- Georgetown:
- RM 2800 - RM 3300
- Mon - Fri | 9 am - 10 pm
- Sat - Sun | 9 am - 6 pm
- Bayan Lepas (Penang):
- RM 2800 - RM 3300
- Night Shift Allowance: RM 30/Day
- KPI Bonus: RM 200 to RM 500
- 24/7 Rotational Shifts
- KL (Penang):
- RM 2800 - RM 3300
- 11 am - 8 pm
- 2 pm - 11 pm
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills across various channels.
- A passion for creating positive customer experiences.
- Ability to meet and exceed performance targets.
- Flexibility to work in rotational shifts, including nights and weekend
Role
Customer Service Executive -Chat
Timings
Flexible (Part Time)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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