Customer Success Specialist (Mandarin + English )
Gratitude IncCustomer Success Specialist (Mandarin + English )
Job Description
Key Skills
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Job Overview
Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality
Responsibilities
Ensure all communication is handled professionally and promptly but with a human touch across all channels
Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
Meet targets and requirements set by the client and management.
Appropriate knowledge and information shared by the client and management team.
Take the extra mile to engage with consumers
Site: ***Georgetown OR Bayan Lepas OR KL***
Salary: RM 2800- RM 3300
***JT International S.A.*** -Georgetown
RM 2800 - RM 3300
Mon - Fri | 9am - 10pm
Sat- Sun | 9am - 6pm
***FB*** PENANG
RM 2800 - RM 3300
Night Shift Allowance : 30RM/Day
KPI : 200RM to 500 RM
24 *7 Rotational Shift
***TIKTOK*** PENANG
RM 2800 - RM 3300
11am - 8pm
2pm - 11pm
***Standard Chartered PLC***- KL
RM 3000 - RM 3900
Language allowance :300 RM
Night Shift Allowance : 30 RM
24 *7 Rotational Shift
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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