Customer Success Specialist (Mandarin/English)

Gratitude Inc

256 Views

15 hours ago

1-2 Year(s)

RM 3 - RM 4 Thousand p.m

Job Description

Key Skills

Mandarin english email support

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Your Responsibilities:

• Support customers to place online orders with the client.

• Provide timely support to customers through available

communication channels (inbound phone calls and email).

• Processing payments and confidential client information in a manner

that is precise and safeguards the customer’s personal and financial

payment data at all times.

• Pro-actively support customers to mitigate the risk of damage to the

client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as

and when necessary.

• Works harmoniously with other team members to identify better

ways of working and promotes a culture of continuously improving

the customer support experience.

• Maintains and improves quality of service by sharing suggestions

and recommendations.

• Keeps job knowledge and skills up to date by attending training and

continuously learning.

• Meets all key performance indicators set by the company and client.

• Adheres to the policies and procedures set by the company and

client.

Requirements

• Must be able to speak, read and write in English, and Mandarin

• Minimum of 6 months’ work experience in customer support in any

industry.

• Fresh graduates are welcome with degrees in the following

disciplines: English with Communication, English for Professionals,

Mass Communication, or any related field.

• Call centre experience is not a ‘must’ but would be a distinct

advantage.

• Able to demonstrate critical thinking, a proactive attitude, and

composed communication in challenging situations.

• Able to receive continuous feedback and work in a fast-paced

working environment.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mark Renniel Villegas

Recruiter - Gratitude Inc

NA, philippines

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