Customer Success Specialist - Native Japanese
Gratitude IncCustomer Success Specialist - Native Japanese
Job Description
Key Skills
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Responsibilities:
Responsible to resolve customer queries in a timely and accurate way through inbound
call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in
the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global
team
Requirements:
Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operations
role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Computer operations
Preferred Qualifications:
Inbound calls, email and chat support experience as an advantage.
Have exceptional grammar typing accuracy skills – experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
Flexible in shifting schedule
Role
Customer Service Executive -Technical
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, nigeria
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