Customer Success Specialist - Taiwanese speeaker
Gratitude IncCustomer Success Specialist - Taiwanese speeaker
Job Description
Key Skills
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Job Title: Customer Success Specialist - Taiwanese
Location: Penang
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
DOJ - 1st August.
WORK VISA AND FLIGHT TICKET WILL BE SPONSORED
Interested candidates should forward their resumes to adenyitosinjasper@gmail.com
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
- MUST BE ABLE TO READ, WRITE & SPEAK IN TAIWANESE
Required Interpersonal Skills:
• Customer Service orientation
• Customer Results/Solutions focused
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Interested candidates should forward their resumes to adenyitosinjasper@gmail.com
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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