Customer Support Executive

Gratitude Inc

395 Views

15 hours ago

1-3 Year(s)

RM 7 - RM 9 Thousand p.m

Job Description

Key Skills

Japanese language Customer Management Japenese Customer service advisor

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Looking for Local Malaysian with JLPTN1 or N2 Japanese Language Certification We are looking for a candidate who are currently working as a TL but has interest in WFM.

Flexible for 24/7.

Salary range RM7,000-9,000.

Key Responsibilities:

•Driving Key Performance Metrics for the assigned Business Entities (Region / Site / Language Groups)

• Ensure Visibility by providing meaningful insights to stake holders in a timely and consistent manner.

• Highlight Risks / Raise Alerts on any delays / derailments experienced while driving business results.

• Ensure Adherence to WFM Processes

• Identify and drive process improvements that have a positive impact on Business Results, Client and Employee Experience.

• Collaborate with colleagues & client – within WFM and Operations to drive Business Outcomes

• Understanding of WFM

Desired Skills:

• Good Excel and Power point Skills

• Strong ownership and can-do attitude, dealing with ambiguity

• Knowledge of WFM Tools will be an added advantage.

• Sound knowledge of WFM , Real time monitoring and Scheduling (Optional for Ops TL)

• Knowledge of Ops metrics and revenue improvisation

• Output focused

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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