Customer Support Representative - Mandarin

Gratitude Inc

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1 month ago

Customer Support Representative - Mandarin

0-3 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service Mandarin Proficient in the Mandarin language

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Location: George Town, Penang

Salary: RM 2,800 - RM 3,300

Shift: Rotational

Qualifications:

Education Background:

Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension)

Work Experience:

Minimum of 6 months of work experience in customer support in any industry.

Fresh graduates are welcome, particularly those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.

Call center experience is not mandatory but would be a distinct advantage.

Required interpersonal skills:

Customer service orientation.

Customer results/solutions-focused.

Customer expectations management.

Active listening skills.

Ability to handle queries and objections in a professional manner.

Passionate about communication and interacting with people is key to success in this role.

Able to receive continuous feedback and work in a fast-paced environment.

Positive attitude with a willingness to learn and go the extra mile for self-improvement.

Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.

Good reasoning and analytical skills.

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read, and write in Mandarin.

Technical Skills:

Minimum typing speed of 40 wpm with a 90% accuracy score.

Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

About Us: Join our team in George Town, Penang, and embark on a rewarding career in customer support. We value diverse talents and are committed to providing a supportive and dynamic work environment. If you meet the qualifications and possess the necessary skills, apply now to be part of our dedicated team delivering exceptional customer service. Your success is our priority!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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