Hiring For Customer Service Executive - English Speaker in Petaling Jaya

Gratitude Inc

1168 Views

19 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

Selangor (Petaling Jaya)

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Job Description

Key Skills

Human Language Technologies Japanese language spanish language French Language Korean Language

162 candidate(s) have already applied for this Job. Apply now

Hiring For Customer Service Executive - English Speaker in Petaling Jaya

Description -

Responsibilities:

Execution and Productivity

Work towards team and individual goals for key performance indicators, like service-level-agreement ("SLA"), conversion rates, opportunities and pipeline.

Efficiently follow up on inbound leads from marketing led events, campaigns and assets, from

Contact Sales with prospects to help uncover opportunities for Sales. This could be through any outbound phone calls and emails.

Strive for high prospect engagement in order to put them in contact with Sales teams.

Triage prospective customers based on the express, or uncovered, needs of their business.

Execute activities or campaigns to nd, contact, and engage prospective customers interested in evaluating Google Cloud products.

Help prospects get excited and engage with Google Cloud teams to evaluate product offering.

Strive for high prospect engagement in order to put them in contact with Sales teams.

Work collaboratively with Sales and Marketing teams and support them in reaching their targets.

Leverage current partner relationships when supporting customer needs and route leads to

qualified partners for customized solutions.

Use Salesforce.com ("SFDC") systems to ensure customer data is accurate and actionable in

accounts, leads, and opportunities.

Leverage a Learning Management Solution ("LMS") for training and certification.

Understand prospects' pain points, gather technical requirements, correlate business needs to available Google Cloud solutions (solution-selling) and build value for next steps in the sales process

Knowledge, Use of Tools

Phone skills

"Can do" attitude - resourceful, determined to reach the right point of contact and create opportunities

Active listening; answers questions asked or acknowledges that they can’t answer the question and explains why not

Polite and patient with prospective customers

Able to handle rejection - resilient

Should not be 'phone allergic' - needs to drive a high volume of outbound calls per day (50 calls).

Understand Google Cloud ecosystem and the value prop to businesses of different solutions(SaaS, IaaS & PaaS), verticals, sizes, and audiences.

Understand our internal processes around outreach, rules of engagement, and policies involving spam and mass mailers.

Use expert knowledge in CRM to ensure accounts, leads, and opportunities are accurate

Able to process high volume of calls and emails.

Familiarity with SFDC and how to manage individual and team campaigns.

Diligently documents customers notes and deal details over the course of a customer's interaction (using SFDC.com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.

Effectively use Google productivity tools, email, telephony, chat and video conference solutions video conference solutions

Requirements

Bachelor degree in business/marketing (in lieu, min. 2 years of relevant work experience)

+2 years B2B sales, marketing or business development experience, preferably at a tech

company/startup

Excellent communication and presentation skills, both written and verbal, with a proactive and positive approach to tasks

Objective and analytical approach to decision making

Performance oriented, confident and proactive individual motivated by sales/activity targets

Strong work ethic and ability to work with minimal supervision Proven ability to become an expert in new technologies in a short time frame ion

Ability to assess a prospect's needs and recommend a course of action through the selection of the most effective marketing assets

A basic understanding of Cloud industry (SaaS, IaaS & PaaS)

Understanding of local market and local business environment

Proven experience in selecting marketing assets to source leads and generating sales pipeline

Proven ability to quickly establish trustworthy relations with prospects to assess their needs

Apply Now Hiring For Customer Service Executive - English Speaker in Petaling Jaya

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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