Hiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya
Gratitude IncHiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya
Job Description
Key Skills
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Hiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya
-
Description -
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Responsibilities:
Execution and Productivity
- Work towards team and individual goals for key performance indicators, like service-level-agreement ("SLA"), conversion rates, opportunities and pipeline.
- Efficiently follow up on inbound leads from marketing led events, campaigns and assets, from
- Contact Sales with prospects to help uncover opportunities for Sales. This could be through any outbound phone calls and emails.
- Strive for high prospect engagement in order to put them in contact with Sales teams.
- Triage prospective customers based on the express, or uncovered, needs of their business.
- Execute activities or campaigns to nd, contact, and engage prospective customers interested in evaluating Google Cloud products.
- Help prospects get excited and engage with Google Cloud teams to evaluate product offering.
- Strive for high prospect engagement in order to put them in contact with Sales teams.
- Work collaboratively with Sales and Marketing teams and support them in reaching their targets.
- Leverage current partner relationships when supporting customer needs and route leads to
- qualified partners for customized solutions.
- Use Salesforce.com ("SFDC") systems to ensure customer data is accurate and actionable in
- accounts, leads, and opportunities.
- Leverage a Learning Management Solution ("LMS") for training and certification.
- Understand prospects' pain points, gather technical requirements, correlate business needs to available Google Cloud solutions (solution-selling) and build value for next steps in the sales process
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Knowledge, Use of Tools
- Phone skills
- "Can do" attitude - resourceful, determined to reach the right point of contact and create opportunities
- Active listening; answers questions asked or acknowledges that they can’t answer the question and explains why not
- Polite and patient with prospective customers
- Able to handle rejection - resilient
- Should not be 'phone allergic' - needs to drive a high volume of outbound calls per day (50 calls).
- Understand Google Cloud ecosystem and the value prop to businesses of different solutions(SaaS, IaaS & PaaS), verticals, sizes, and audiences.
- Understand our internal processes around outreach, rules of engagement, and policies involving spam and mass mailers.
- Use expert knowledge in CRM to ensure accounts, leads, and opportunities are accurate
- Able to process high volume of calls and emails.
- Familiarity with SFDC and how to manage individual and team campaigns.
- Diligently documents customers notes and deal details over the course of a customer's interaction (using SFDC.com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.
- Effectively use Google productivity tools, email, telephony, chat and video conference solutions video conference solutions
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Requirements
- Bachelor degree in business/marketing (in lieu, min. 2 years of relevant work experience)
- +2 years B2B sales, marketing or business development experience, preferably at a tech
- company/startup
- Excellent communication and presentation skills, both written and verbal, with a proactive and positive approach to tasks
- Objective and analytical approach to decision making
- Performance oriented, confident and proactive individual motivated by sales/activity targets
- Strong work ethic and ability to work with minimal supervision Proven ability to become an expert in new technologies in a short time frame ion
- Ability to assess a prospect's needs and recommend a course of action through the selection of the most effective marketing assets
- A basic understanding of Cloud industry (SaaS, IaaS & PaaS)
- Understanding of local market and local business environment
- Proven experience in selecting marketing assets to source leads and generating sales pipeline
- Proven ability to quickly establish trustworthy relations with prospects to assess their needs
Apply Now Hiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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