Hiring For Japanese QA in Kuala Lumpur

Gratitude Inc

1305 Views

20 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

Human Language Technologies Japanese language spanish language French Language Korean Language

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Hiring For Japanese QA in Kuala Lumpur

Description -

Conducts quality reviews to evaluate quality performance and increase customer satisfaction.

Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.

Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.

Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world-class Customer support experience.

Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance.

Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.

MANDATORY SKILLS:

Fresher’s or 6 months experience in any Quality Review process

Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)

Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.

Good Interpersonal & people management skills with good problem-solving approach.

Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.

Ability to work well under pressure.

Client oriented, flexible, patient.

Dual-Lingual: Excellent English and Japanese (spoken and written communication skills)

Good organizational skills

For Experience candidates

Excellent verbal & written communication & basic presentation skills

Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.

Good Interpersonal & people management skills with good problem-solving approach.

Basic analytical skills for MIS, number crunching & reporting to internal & external customers.

Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.

Demonstrated Customer Service Skills

Japanese Language Proficiency is a must.

Work hours:

Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.

Apply NowHiring For Japanese QA in Kuala Lumpur

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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