Hiring for Team Leader in Thailand (Native Thai Speakers)

Gratitude Inc

781 Views

15 hours ago

2-6 Year(s)

RM 40 - RM 55 Thousand p.m

Job Description

Key Skills

english Thai Team Handling Transportation Analytics Team Leader BPO Voice Process Team Management Team Leading BPO industry International BPO bpo Team leader BPO BPO Travel Account Native speaker

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Travel Industry

Transportation Industry

Salary: TL: 37,000 THB Max

Rotational Shifts

Immediate Joiners

Team Lead (Thai Native Speaker)

Concentrix Bangkok Metropolitan Area (On-site)

Role: Team Lead

Language Proficiency:

Thai (Native) + English (B2 level)

Location: Bangkok Thailand

Responsibilities:

• Motivate and strategize how the team will meet efficiency, productivity and

consistency targets.

• Ability to understand the critical-to-quality (CTQ) parameters that affect the process

and work on them.

• Perform twice a month check-point on the analyst’s performance using scorecards as a

point of discussion

• Chart a career development plan for the analysts and provide guidance on how to

achieve personal and career goals

• Escalate red flags to management on a duty of care perspective

• Ensure that team schedules are communicated; leave requests are attended to and

team attendance is monitored. Chronic absentees should be managed.

• Guarantee that base operational expectations and information security policies are

enforced · Identify improvement opportunities in workflows and suggest solutions.

• Create a culture of innovation

• Facilitate team meetings and team huddles

• Create an engaging and fun work atmosphere for the team

• First point of escalation and clarification on HR-related matters and concerns

• Course correct non-performing metrics and analysts through root cause analysis and

solid action planning

• Perform monthly sit down sessions to gather insights and innovation ideas

• Execute administrative functions inside the team (i.e. time report reviews) and HR

disciplinary actions (if needed)

• Ensure that SMEs are performing their duties and responsibilities

KEY QUALIFICATIONS/SKILLS

• Graduate with 2-6 years of working experience, preferably with experience in leading

team.

• Ability to motivate teams and rally the group toward organizational goals

• Excellent oral and written communication skills.

• Passion for learning and creative problem-solving.

• Strong knowledge of cultural context in the user countries supported

• Good knowledge of language of the countries supported is an advantage

• Analytical frame of mind. Other skills

• Accurate and efficient with very good organizational skills and ability to manage tasks

simultaneously.

• Adaptable to learn new processes, concepts, and skills.

• Demonstrates the ability to work as part of a team adding positive attitude and

business focus

• Ability to work in a fast-paced work environment

• Enjoys challenging opportunities.

• Ability to communicate in a dynamic environment throughout all management levels

• Ability to solve urgent matters and work under pressure

• Reliable, proactive approach to entrusted tasks

Working Conditions:

• Client holidays are observed

• Cyclical work shift including work hours at night

• Overtime may be required

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Heren Bhagchandani

Recruiter - Gratitude Inc

NA, india

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